1. What time should I arrive to my appointment?

Please arrive 15 minutes prior to your appointment time. This will give you adequate time to complete your client form, use the bathroom and relax prior to your treatment commencing.

2. What should I wear to my appointment and is it ok to wear jewellery?

Please come dressed comfortably and we will supply you with everything you need. We recommend that you leave any valuables and jewellery at home.

3. Where is the best place to park?

Our closest parking lot is on the corner of Kellicar Road and Geary Street. Please note that you must enter the carpark from the Kellicar Road entrance as the other entrance is for staff only and will very rarely have available parking.

4. Can I have a tour of the premises?

Yes, of course you can. Please phone ahead on 46286280 and please keep in mind that as we are a very busy spa, you may not be able to view all rooms or areas.

5. Can I use my gift voucher to purchase products?

Yes, you certainly can use your gift voucher to purchase products. However, gift vouchers can only be redeemed in spa, they cannot be used in our online store.

6. How far in advance should I book my appointment?

As we are a very busy spa you will need to book in advance. Generally, a weeks notice for a week day is sufficient and 3-4 weeks notice is normal for a Thursday evening or Saturday appointment.

7. Do you do group bookings?

Yes we certainly do. Nectar Day Spa is one of the largest spas in Sydney and one of the few that can cater for up to 10 people at the same time. Please book with lots of notice!

8. What happens if I arrive late to my appointment?

It is very important that you arrive on time or as close to it as possible as we will have our next client booked in directly after you and therefore must still finish on time. We will always attempt to do as much of your treatment as possible within the time available

9. What happens if I don't show up to my appointment?

When you reserve an appointment with us we not only guarantee your appointment time, service length, treatment room and therapist we are also turning away other clients who would like your appointment time consequently denying the spa any other revenue at all.

It is essential that you provide us with adequate notice of at least 24 hours if you cannot make your appointment. If you do not arrive to your scheduled time we will call you to check if you are on your way. If we cannot get through we will try calling again or send you a text message.

If you let us know that you are not coming we will endeavour to fill as much of your reserved appointment time as possible utilising our cancellation list. However, if your scheduled time cannot be refilled with another client, of course your gift voucher or deposit must be used towards the time you had reserved.

Please understand that this policy means that both yourself and Nectar Day Spa share the costs of the treatment that you did not arrive to as only 50% of the treatment you had booked will be charged.

10. Do you offer donations to charities, community and/or schools?

We are very proud that we have supported the Macarthur community since 1994 by offering one donation every month. Please note that our donation preference is to help the sick, needy, charities and research teams.